Terms & Conditions

General Statement on Privacy, Personal Data, and Communications: If you use this Website, you are responsible for maintaining the confidentiality of your account, password, and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account and password.

User Provided Information: Alchemy Cryo does not collect any personal information about individuals except when it is knowingly provided via the client registration form in order to make online purchases or undertake a cryotherapy session. Alchemy Cryo may use the information to contact you with important information.

Security Statement: Alchemy Cryo makes every effort to ensure that all online transactions made on the website are secure. Alchemy Cryo uses the Ezidebit Payment Gateway service with encrypts all debit and credit payment information and has the world’s highest payment security accreditation – PCI (Payment Card Industry) – Level 1.

Online bookings: All bookings made online are pre-paid. To purchase a single session or a series, clients can create an account by registering their details, selecting an item for purchase and making a booking. Please take note of the individual conditions of each option. Please note that all future prices are subject to change. Alchemy Cryo only accepts Mastercard and Visa.

Online payments: Online credit card payments made to Alchemy Cryo will appear as “Ezidebit Australia Newstead” on your credit card statement and unfortunately this cannot be edited to include our name.

Pricing options: Session packs/passes are valid for 12 months (365 days) from the date of purchase. Sessions are non-refundable and are not transferable or sharable between individuals. Session packs/passes cannot be shared with more than one person as all session packs/passes are for individual use only.

Gift Cards: Gift cards must be presented in the centre in order to redeem them for a session. Alchemy Cryo is not responsible for sourcing the gift card number in their sales records should you fail to present your gift card. Gift Cards are strictly non-refundable.

Age limit: You must be at least 16 years of age to use cryotherapy. If you are 16 or 17, you can register and use the Website, however a parent or guardian will be required to attend your scheduled appointment time to sign the client waiver in person.

Cancellation Policy: You may cancel/reschedule your appointment without any charge no less than 24 hours prior to your appointment time. Cancellations/reschedules made with less than 24 hours notice prior to your scheduled appointment will be charged at the full price of the scheduled appointment. If you do not give notice, you will be charged at the full price of the scheduled appointment.

Physical readiness: We reserve the right to turn clients away if they do not have the correct medical clearance.

Policy Changes: The terms and conditions stipulated in this document may be changed at any time. By using the Website, you agree to any revised changes. It is recommended that users review this document periodically to stay informed.

Acceptance of Terms: Use of the website signifies acceptance of the terms and conditions stipulated in this document, including any revised changes. If you do not agree to this, please refrain from using the Website.